Very Quick Recap of Story Thus Far

For those who are too laxy to read the entire story thus far ;-)

Here is a recap and for you readers. I hope this is where the story starts to get more interesting and away from my rantings and consumer frustration and more towards social engagement. Let's see what happens.

1. Malev went bankrupt
2. We got trapped in Istanbul
3. Called IF Emergency number who promise to pay claim
• IF have outsourced this to a third party who do not have detailed knowledge of IF's policies
• IF do not take responsibility for this third parties actions
4. Make online Claim
• Online service sucks
5. Received Mail saying claim not to be paid.
6. Went to IF shop.
• IF shops only have customer service for Sales.
• IF customer support service in shops is by phone and did not work
7. Called IF to explain situation. If promise to listen to phone call and get back to us
• IF refuse to accept that the Elisa agent at least implied that IF would pay. They never say they will not pay.
8. I quit IF and have moved all my insurances over to Pohjola.
9. I decide to attempt to engage IF through social media as social CRM is supposed to empower the consumer and in short all else has failed. Let's see how succesful this is. There are lots of examples across the web but none i can find in Finland. See the next post for the plan :-)