So to finish the story then.
If Vahinkovakuutus did finally give me the recording and based upon my girlfriends wishes not to publish it, i decided not to. The whole incident upset her quite a lot. So as not to make her feel worse i will leave it here.
However the basic content of the message was as remembered and described earlier in the blog.
If Vahinkovakuutus certainly implied that we were covered and gave examples of what was covered and sums of money. We were never told that we were not speaking to an If specialist and a generic customer service provider. We based our decisions of how and when to return home based upon this information at significantly greater costs to ourselves.
So with this and If´s continued resistance i decided to stop the effort here. Now the story is here and complete make up your own mind about what you think and if you wish to, try and learn from my successes and mistakes.
As far as the social experiment is concerned i certainly was succesful in a number of ways.
I did manage to generate interest in the story and traffic to the site.
I did manage to create additional pain and embarassment for If Vahinkovakuutus
I managed to use social media to publicise my story and certainly empowered myself more that through traditional channels.
In this respect the experiment was a success.
On the downside this did consume quite alot of time. There was no framework for me to follow, no examples of how others had tried to do the same thing. As a consequence i certainly made mistakes.
However the main things i learned through trial and error are,
You cannot force a story to go viral, you can enable it but people will only spread it if the content is relevant to them. In this respect a customer complaint story perhaps is not the best medium as this for the most part is a very personal thing and generally not too interesting to none engaged parties. To gain attention a story has to be so shocking or highly relevant to an audience to attract interest.
If you do attempt this kind of engagement, do not try to manipulate your channels too much for example repeated junk twitting does not work, asking people to perform tasks in your own interests does not work and should not be tried. Allow your story to grow organically based upon the content and style of writing and you will be succesful without having to resort to manipulating your own audience. This is something that i myself learnt the hard way from time to time during this process.
My advice is however to use statistical tools to follow how your actions perform. Ultimately this is the only way of measuring your success, especially if the party you are engaged with are silent or not acting how you would like them to act. Blogs and google analytics are a good starting point.
Well that is it, the blog navigation has been updated so that you can find things of interest to you. I hope you enjoy. Signing off.....
Until the next time a company ticks me off ;-)
