The Last Straw and another channel Email

After the phone call IF promised to look into the situation and listen to the phone call which apparently had been recorded. 

In any case this is a translation of some of the text sent by IF and cut and pasted from my email.

"Elisa's customer service representative checked the Malev web pages and saw that they had said to use other airlines to get home."

"After this he has read to you insurance examples and terms and condtions."

"The Elisa representative advises you to pay yourself and then to make the claim afterwards".

I am sorry IF but we interpreted this as you will pay and based our behaviour upon this.

It seems to me that

IF do not take responsibility for their third party partners in critical positions.

This is absolutely discraceful and this is where i gave up on IF in the conventional channels. Hence this social media experiment was born out.