My Social CRM Story Finland

This blog tells the story of my Social CRM experiment with If Vahinkovakuutus. If is a Finnish Insurance company. In Feb 2012 I was stranded in Turkey when Malev went bankrupt. I made a call to If vakuutus on their emergency number. I was informed that i was covered and to make a claim when i got home. I made the claim and If vahinkovakuutus did not pay. This blog tells the story of engagement via If vahinkovakuutus 's own social media and asks, has the customer become empowered by SCRM?

Showing posts with label crazy. Show all posts

Wednesday, February 22, 2012

Guess i am not the only person disatisfied with If Vahinkovakuutusyhtiö

View this from http://www.youtube.com/watch?v=xjVBdkT_7r0

The more i read about IF the more i realise why i am having to fight this battle. It is clear that i am not the first to try and fight IF.

My Social CRM Story Finland

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Wednesday, February 22, 2012

Guess i am not the only person disatisfied with If Vahinkovakuutusyhtiö

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