As i mentioned in my previous post i have strated to think that my own ROI is getting a little bit out of hand with this project. As such i have moved away from the original facebook thread and have started another as a summary of that thread.
In short i summarised the argument by cutting and pasting the relevant parts of the thread into a more coherrent conversation. All parts of the image below themselves were images and no text content has been edited or changed. The text that is shown below is as it was originally written by the party. I even included my spelling mistakes.
I have added this to the top of If's wall. I have asked them simply.
I added the following as a comment below the main image. In the new thread.
I hope that this will now bring this to an end quickly, whatever that end may be. I do not want this to consume anymore of my own resources and time. Both side of the argument have been out forward so let's see what If vahinkovakuutus think. View their answers here.
This blog tells the story of my Social CRM experiment with If Vahinkovakuutus. If is a Finnish Insurance company. In Feb 2012 I was stranded in Turkey when Malev went bankrupt. I made a call to If vakuutus on their emergency number. I was informed that i was covered and to make a claim when i got home. I made the claim and If vahinkovakuutus did not pay. This blog tells the story of engagement via If vahinkovakuutus 's own social media and asks, has the customer become empowered by SCRM?
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