Well here we go we had a scond response from IF. Still no real answers. It seems to me that they are arguing the case based purely upon their terms and conditions that they do not pay in this case.
If have already accepted responsibility for their confused communication and implying that they would pay.
Their emergency number should have stated they certainly would not.
Well here is what they have to say...
If are arguing that they will not pay because they do not pay when companies go bankrupt.
Actually having lived in Finland this is expected based upon the Finnish culture and psyche and see my next post for more info about that.
I totally agree with their terms and conditions. They are clearly stated even though i do not agree with them. On this point i cannot have an argument.
IF are still not taking responsibility for their actions and the information that they supplied on their emergency phone number.
As i do not think they understand my argument i have outlined below very clearly what i think they should have come up with themselves.
I do not think that these are unreasonable requests. What do you think?
You can get live updates of the conversation on the Facebook thread by liking it. http://t.co/JlbiA65M Liking will also show support. Comments of course also appreciated. Follow the conversation live also on Twitter @IFinsurance.
This blog tells the story of my Social CRM experiment with If Vahinkovakuutus. If is a Finnish Insurance company. In Feb 2012 I was stranded in Turkey when Malev went bankrupt. I made a call to If vakuutus on their emergency number. I was informed that i was covered and to make a claim when i got home. I made the claim and If vahinkovakuutus did not pay. This blog tells the story of engagement via If vahinkovakuutus 's own social media and asks, has the customer become empowered by SCRM?
Tuesday, February 21, 2012
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