Well this is it. It seems that If vahinkovakuutus have lived up to my previous experiences of Finnish customer service. If are not going to do anything.
If Vahinkovakuutus have not agreed to change their terms and conditions so that if they supply wrong or misleading information to a customer that they will take responsibility for this.
If Vahinkovakuutus have not agreed to publish on their Facebook group the results of their review regarding the use of a third party in their emergency call centre.
If Vahinkovakuutus have not agreed to publish on Facebook the results of their review into the lack of customer service other than for sales in their shops.
If Vahinkovakuutus will not pay the additional expenses incurred to me personally as a result of their self admitted failures in communication.
Do you want an insurance company who treats their customers like this? They refuse to engage me in the arena that i wish. Why are they on Facebook? They obviously have not heard of SCRM (Social Customer Relationship Management) and the main reasons people engage companies on facebook. Increasingly customer service is one of them.
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| View the conversation thread on Facebook. |
Well it seems apparent from this If Vahinkovakuutus do not and never did want to engage me on facebook. With almost every response they have tried to eject me from their Facebook page. It is clear that this was something very new to them, they are not use to and do not like offerring customer service in a public forum. However the golden rule is if you have nothing to hide then you have nothing to worry about. It seems clear that If Vahinkovakuuts do have something to hide and they certainly do not want to share it on social media. least in my eyes they have performed poorly.
See my final response to this and the summary of the entire conversation.
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